We are a proudly small business who love the Kawaii lifestyle and stand by everything we put in the shop. We are not the wholesale companies that concentrate only on profit margin.
Unlike wholesale shop from China, you have no chance to contact them and get them to listen to the issue about your product. But UAE Cute Stuff we do stand by your side. Buying from us is satisfaction guarantee with no hassle on return or exchange items within 15 days of receiving an order. We have friendly customer services team who speak English and Arabic to sort thing out with you.
Fast& Secure Shipping
We also provide the most secure and fast delivery in the market right now with competitive shipping cost. Your item will reach you in the sensible time frame and no issue to get notified the location of your order.
You are just money generator for most of the commercial sites. But you are our friends who join our community here at UAE Cute Stuff. Our Cute Rewards Program offers a simple system to collect and redeem your points. We make sure that you will get the most out of your reward points every time you put an order, review our product and share the product on our page. Check out Cut Rewards Program for more details.
Lastly, when you support small business, you are supporting a dream.
Let we assure you that all cute products we sell are copyright products. Some of the licensed products of Sanrio or Disneys may seem to be cheaper than the one direct from Sanrio and Disneys' manufacturers.
We choose the most secure payment gateway:PayPal for all of the orders. You can pay for your order with PayPal account or just simply fill in your credit/debit card number. We may expand the other payment methods in the future to suit the need of future expansion
If the product in question is out of stock, you contact us using the contact us form. You will then be notified when the product has arrived at our warehouse. We try to re-stock all products as soon as possible. Unfortunately, some products are seasonal and might not be available at all times.
All of the orders take 2-3 business days for processing time. For your peace of mind, we will keep you update with current progress with the email you register with us. In some occasion, the email might fall into the junk box.
For Lolita Dress, most of the shop is made by order so it takes 7-15 business days for your order to process. We will keep you posted on the approximate date of your order.
At UAE Cute Stuff, we offer free registered shipping with tracking number to all order. The shipping takes 15-20 business days.
With order over $99 or 367 AED, we offer Express International Shipping for all orders which take 5- 10 business days after processing time is completed. We will provide the tracking number once item is shipped via email.
The order confirmation including the tracking code will be emailed to you automatically when an order shipped from our warehouse. Some email services might consider these automated emails as spam. Please check the spam folder in case the message has ended up there.
If you are not satisfied with your purchases, you can exchange them for a replacement within 30 days of receiving them. Just contact us first at firstname.lastname@example.org We will provide you with the address where you should send the item back and open the case for tractability of the issue.
For the customer in UAE and gulf areas, you could return using our hub in UAE which will save your cost of returning the item.
Please note that the shipping to return an item will be at your cost. We recommended to use the shipping with tracking number.
If your item has a manufacturing defect in its materials or workmanship or receiving the wrong item from our manufacturer's mistake, we will replace it anytime. Just let us know within 15 days of receiving the item at email@example.com